Simple returns Clear support

At Silencs, we are committed to delivering high quality earplugs designed to improve your sleep, focus, and daily comfort. We understand that finding the right fit matters, which is why we keep our return process simple and transparent.

We offer a 100 day return policy, giving you time to experience Silencs Earplugs in your everyday routine and decide if they are right for you.

Eligibility

To be eligible for a return, the product must be returned with all included components and in its original condition whenever possible.

How to initiate a return

To start a return, contact our support team at contact@silencs.com. We will guide you through the next steps as quickly as possible.

Costs and shipping

Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

Return processing

Once your return arrives, it will be reviewed and processed within 5 to 7 business days.

Exchanges

We currently offer store credit for approved exchanges so you can place a new order with the option that fits you best.

Return denial

Silencs reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Defective or damaged items

If your order arrives damaged or defective, contact us within 14 days and include a clear photo of the issue.

Order cancellation

If you wish to cancel your order, please contact us as soon as possible before the order has been processed.

Contact

contact@silencs.com